Customer Service Representative

Location: Hybrid (Initial training in-office; after training, 1 day per month onsite)

Pay: $21.50 per hour

Schedule: Multiple shifts available (see below)

Training: Monday-Friday, 3:30 PM-12 AM for the first 3 weeks

About the Role

We are seeking a Customer Service Representative to join our team. In this role, you will ensure operational excellence by managing shipment processes and supporting customers and carriers with accuracy and efficiency.

Key Responsibilities

• Execute tasks such as providing shipment information, creating orders, activating shipments, building and assigning loads, scheduling appointments, tracking shipments, entering events, and invoicing.
• Monitor task boards and email accounts to respond promptly to customer and carrier requests.
• Document events accurately using SOPs and experience; follow escalation procedures when needed.
• Ensure customer and carrier satisfaction by following through on requests and escalating when necessary.
• Validate and maintain accurate load data in systems according to standards.
• Perform other duties as assigned based on team or regional requirements.

Qualifications

• High school diploma or GED.
• Previous customer service experience.
• Ability to pass a background check (education and employment verification).
• Strong communication, prioritization, and time management skills.
• Attention to detail and ability to work collaboratively in a team environment.
• Proficiency in Microsoft Word, Excel, and Teams (internal systems training provided).

Additional Details

• Shift Options:
  • 11:30pm-8am
• Days off will be Wednesday & Thursday OR Tuesday & Wednesday
  • (Schedules are fixed once selected.)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.